Leading with experience and expertise

Our accomplished senior executives are focused on transforming the customer experience. The Alvaria leadership team is working hard to bring great value and lifetime loyalty to the CX space.

Jeff Cotten

Jeff Cotten

Chief Executive Officer
Jeff most recently joins us from a VC backed startup in our space called Tenfold. Tenfold was an integration platform for contact center technologies that primarily integrated voice platforms with CRMs to deliver the most relevant data to a contact center agent dynamically and in real-time during an interaction with a customer. Jeff was able to drive significant growth at Tenfold and create a product that was highly desired by many customers and competitors in our space. Last October, LivePerson acquired Tenfold and now after a successful transition, Jeff is ready to join our mission. Prior to Tenfold Jeff spent 10 years at Rackspace where he held many different positions from building Rackspace's first Enterprise sales team to running International while living in Europe to interim CEO and President.
Hellen Davis

Hellen Davis

Chief People Officer
"You want to learn about yourself and make a difference? Be curious and grow people!"

For more than three decades, Hellen Davis has been an entrepreneur and business executive. She has taken on a myriad of executive roles in corporate and public sector and is passionate about corporate culture, employee motivation, performance management, best practices in building teams and leadership practices. As CEO of Indaba Global she worked with executives and leaders from dozens of Fortune 100 corporations and tech startups, as well as leadership in the largest agencies in the public sector. She has extensive knowledge of accountability and executing strategic goals, as well as influencing strategies, strategic planning, behavior modification processes, sales and performance management expertise and negotiation tactics. Hellen has written many books, including the best seller The 21 Laws of Influence. She says that her latest book, Noble Intent, co-authored by Fran Landolf, is her favorite. Hellen resides in St. Petersburg Florida but travels extensively all over the world.

Tim Dahltorp

Tim Dahltorp

Chief Financial Officer
"If you can’t see it, you can’t solve it."
Tim has responsibility for our Finance, IT and Operations Teams. Tim joined Alvaria in August 2021 and has over 25 years of experience as a C-Level executive in finance, accounting and operations. He has demonstrated consistent success in driving and managing profitable growth strategies in technology and other industries. Additionally, Tim has extensive mergers and acquisitions experience having led more than 20 purchase or sale transactions and has a deep background in capital markets, raising and managing both private and public debt and equity. He empowers his teams to execute against mutually established goals to drive outstanding outcomes.
Edward Skowronski - Chief Customer Officer

Edward Skowronski

Chief Customer Officer
"The Customer's Perception is your Reality!"
Edward is responsible for our Presales Engineering, Professional Services, Customer Care and Education Services teams. Edward brings 25+ years’ experience successfully delivering organizational and technology transformations that accelerate growth and produce measurable outcomes. As CCO, Edward’s guiding principles are know your customers, be accountable and do right for your customers.
Steve Seger - Chief Commercial Officer

Steve Seger

Chief Commercial Officer
“Your customers are my business”
Throughout a 25-year career, Steve has worked in a number of senior leadership roles at companies like Oracle, Xerox, TIBCO, and SAS. A graduate of St. Joseph's University, he holds an MBA from the University of Cincinnati where he is an adjunct professor in the graduate Business / IS program. He lives in Cincinnati with his wife and four children. 
David Funck - Chief Technology Officer

David Funck

Chief Technology Officer and Interim Chief Product Officer
"Ride the cloud computing wave!"
David has been a technology leader for more than 20 years. He is responsible for software and cloud networking architectures across the entire Alvaria product set. He is an inventor and thought leader with nine core contact center technology patents issued during his tenure at the company. David is a problem-solver and attributes his success to spending more time collaborating with customers than tinkering in the lab.
Colleen Sheley

Colleen Sheley

SVP of Global Marketing
"CX is the modern battleground for business!”

Colleen leads the Alvaria Global Marketing Team and the development of leading-edge marketing and communication programs. Colleen has more than 15 years of experience across a variety of responsibilities in the contact center industry. Her experience gives her a unique perspective and the unconventional thinking necessary to deliver on the Alvaria Customer First vision. Colleen is passionate about making a positive impact, be it brainstorming innovative solutions, leading benchmarking and transformation workshops, spearheading Women In Technology (WIT) Initiatives or simply cultivating sincere relationships with employees and customers.

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