Leading with experience and expertise

Our accomplished senior executives are focused on transforming the customer experience. The Alvaria leadership team is working hard to bring great value and lifetime loyalty to the CX space.

Jeff Cotten

Jeff Cotten

Chief Executive Officer
"Leadership=Pathfinder"
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Jeff most recently joins us from a VC backed startup in our space called Tenfold. Tenfold was an integration platform for contact center technologies that primarily integrated voice platforms with CRMs to deliver the most relevant data to a contact center agent dynamically and in real-time during an interaction with a customer. Jeff was able to drive significant growth at Tenfold and create a product that was highly desired by many customers and competitors in our space. Last October, LivePerson acquired Tenfold and now after a successful transition, Jeff is ready to join our mission. Prior to Tenfold Jeff spent 10 years at Rackspace where he held many different positions from building Rackspace's first Enterprise sales team to running International while living in Europe to interim CEO and President.
Christie Babalis

Christie Babalis

SVP, General Counsel
"Compassion makes
stronger leaders."
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Christie joined Alvaria in February of 2022. As General Counsel, Christie has many years of leadership and in-house legal experience in software, SaaS and other industries. Christie has helped public and private companies in the areas of mergers and acquisitions, contracts, licensing, SaaS, privacy, HR, risk management, compliance, negotiations and as a strategic legal and business advisor.
Frank Ciccone

Frank Ciccone

Chief Revenue Officer
"Inspire -> <- Be Inspired"
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Frank is a senior operating business executive with a proven track record of optimizing strategy, organizations, and go-to-market models to enable successful turnarounds. He has extensive experience in identifying, creating, and managing new market opportunities with disruptive technologies and movement to SaaS delivery models with a history of creating significant growth across channel and direct sales. Frank holds a Bachelor of Electrical Engineering from Manhattan College and a Master of Business Administration from Hofstra University. He and his wife Rosanna live in Westchester County, New York and have three boys. In Frank’s spare time, he loves to ski and boat!
James Crutcher

James Crutcher

SVP Cloud Delivery and Operations
“Luck is preparation
met with opportunity”
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James leads the overall management, deployment, and governance of Alvaria cloud delivery platforms. He brings 20 years of experience leading technological innovation in organizations spanning multiple industries; telecommunications, automotive, insurance, energy and financial. James drives optimizing the performance, resiliency and flawless delivery of the Alvaria cloud offerings.
Tim Dahltorp

Tim Dahltorp

Chief Financial Officer
"If you can’t see it,
you can’t solve it."
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Tim has responsibility for our Finance, IT and Operations Teams. Tim joined Alvaria in August 2021 and has over 25 years of experience as a C-Level executive in finance, accounting and operations. He has demonstrated consistent success in driving and managing profitable growth strategies in technology and other industries. Additionally, Tim has extensive mergers and acquisitions experience having led more than 20 purchase or sale transactions and has a deep background in capital markets, raising and managing both private and public debt and equity. He empowers his teams to execute against mutually established goals to drive outstanding outcomes.
David Funck - Chief Technology Officer

David Funck

Chief Technology Officer
"Ride the cloud computing wave!"
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David has been a technology leader for more than 20 years. He is responsible for software and cloud networking architectures across the entire Alvaria product set. He is an inventor and thought leader with nine core contact center technology patents issued during his tenure at the company. David is a problem-solver and attributes his success to spending more time collaborating with customers than tinkering in the lab.
Darryl Kelly

Darryl Kelly

Chief Strategy Officer
Jeff Lauretti

Jeff Lauretti

SVP of Global Renewal and Subscription Sales
“Leadership is solving problems."
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Jeff joined Alvaria in July 2020 and has 30 years of experience in the contact center market. He has built and lead teams focused on cloud services and support contracts. Jeff is responsible for working with our customers on their renewal of cloud, hosted, and support services here at Alvaria.
Colleen Sheley

Colleen Sheley

SVP of Global Marketing
"CX is the modern
battleground for business!"
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Colleen leads the Alvaria Global Marketing Team and the development of leading-edge marketing and communication programs. Colleen has more than 15 years of experience across a variety of responsibilities in the contact center industry. Her experience gives her a unique perspective and the unconventional thinking necessary to deliver on the Alvaria Customer First vision. Colleen is passionate about making a positive impact, be it brainstorming innovative solutions, leading benchmarking and transformation workshops, spearheading Women In Technology (WIT) Initiatives or simply cultivating sincere relationships with employees and customers.
Edward Skowronski - Chief Customer Officer

Edward Skowronski

Chief Customer Officer
"The Customer's Perception
is your Reality!"
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Edward is responsible for our Presales Engineering, Professional Services, Customer Care and Education Services teams. Edward brings 25+ years’ experience successfully delivering organizational and technology transformations that accelerate growth and produce measurable outcomes. As CCO, Edward’s guiding principles are know your customers, be accountable and do right for your customers.

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