Spotlight on Alvaria Events

Check back often for all the current Alvaria events. We will be participating in a variety of virtual, hybrid and in-person events relevant to the Customer Experience (CX) and Workforce Engagement Management (WEM) space. We hope to see you there.

Events

Accelerate Series: Back to Basics - Alvaria Performance

The “Back to Basics” webinar series is designed to walk you through the fundamental components of Alvaria WEM products. In these sessions, we’ll discuss the solutions, point out tips & tricks, explain how to implement the product, and share best practices.

In the workforce engagement management (WEM) space, there are a lot of sophisticated software solutions out there. From hundreds of advanced scheduling algorithms to complex KPI importing, there’s no shortage of complicated WEM products. With all the complexity – it’s easy to miss the key– sometimes basic functionality that can deliver tremendous value to your organization.

In this session, you’ll get more details about key functionality in Alvaria Performance including:

  • The difference between KPIs vs goals
  • Defining KPIs
  • Evaluating and redefining KPIs
  • Adjusting goals for multiple agents

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