Welcome to the
Alvaria User Group

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The Alvaria User Group is a free organization dedicated to enhancing the user experience through the exchange of information between members, as well as through partnerships with Alvaria and its business partners.

The user group is an independent group of Alvaria customers with the goal of helping each other further our knowledge of Alvaria products and stay on top of current contact center trends.

We strive to:

  • Provide value-added services to Alvaria User Group members and the entire Alvaria user community
  • Create a forum where members may share successes, issues, and concerns not only among themselves, but with Alvaria
  • Provide an environment for accurate and timely dissemination of information about Alvaria and their Business Partners' products and services
  • Provide a channel for members to receive important information regarding changes in the industry
  • Influence the direction of the products and services offered by Alvaria for the benefit of the user community
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Member Benefits

There are many benefits of joining the Alvaria User Group, such as:

  • Full access to the online Alvaria User Group member space, including an open forum where Alvaria customers can share questions, thoughts, ideas and experiences. If you're having an issue you're trying to solve, chances are someone else has had the same issue!
  • A worldwide community for online and in-person networking opportunities and exchange of ideas.
  • Access to sponsored webinars on topics of special interest to professionals who share many of the same challenges.
  • Host and participate in regional Alvaria User Group events

Membership Eligibility

Eligibility for membership is available to current, past, and future users of Alvaria products and services. The Alvaria User Group focuses on furthering the knowledge of our members, the user group is not a sales forum for member companies. We encourage every user of an Alvaria product to join and get active in the Alvaria User Group.

  • Get involved and share ideas
  • Meet other users and attend local events
  • Participate in the online community
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Every day brings new opportunities for employees to go above and beyond to resolve a customer's issue, help a teammate, solve a difficult challenge or find new ways to make your organization a better place to work. That's why the Alvaria User Group created the GEM Award Program—to recognize and reward individuals who use an Alvaria solution to turn good customer interactions into exceptional experiences. LEARN MORE

Nominations are always open. To recognize a GEM at your organization, nominate here

Alvaria User Group FAQs

Who can join the Alvaria User Group?
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How often does the Board of Directors meet?
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What does membership cost?

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Alvaria User Group Webinars

Featuring new topics of interest every month, members gain exclusive access to a series of webinars hosted by the Alvaria User Group. Recent webinars have featured presentations by organizational leaders and industry experts covering topics related to:

  • Managing remote and at-home workers
  • Training and coaching strategies
  • Product and solution roadmaps
  • Professional development
  • Time management and productivity

Upcoming Event

November 11, 2021 • 12:00 pm EDT

Joyful Living: More Peace, Balance and Happiness

Get simple solutions for resolving your burnout, re-igniting your purpose and joy and creating life balance.

Featured Speaker:
Laura Crooks Greco, Certified Wellness Coach

Alvaria User Group Timeline

Alvaria User Group Board of Directors

The business and affairs of the Alvaria User Group are managed by its Board of Directors. Directors shall be elected by the members at the annual meeting of members of the corporation. Each director shall be elected for a term of two years. No more than two Directors may be employed by the same corporation, partnership or other entity. Regular meetings of the Board of Directors are held at least once per month, at such time and place as shall be determined by the Board. 5 attended members of the total number of Directors shall constitute a quorum for the transaction of business. Directors are expected to attend a minimum of 50% of meetings of the Board, or of a committee of the Board or of the members (excluding excused absences due to work commitments) to remain in position.

Richard Wilson
Ninzi-Connect Software (Pty) Ltd
Product Manager

Ann Swift
Social Media Co-Director
Southwest Airlines Co
Manager Workforce Systems

Richard Sandoval
Board Member
City of Mesa
Information Technology Engineer II-Applications

Bill Harz
New Board Member
Best Buy Purchasing Llc
System Administrator, Best Buy Customer Care

Rob Ritter
Membership Director
Comcast Cable Communications Management Llc
Divisional Telecom Engineer

De Wuan Roberson
Social Media Co-Director
Farmers Group Inc
Workforce Management Scheduler

Dr. Debra Bentson
Board Member
Kaiser Permanente
Senior Workforce Manager

Joshua Hill
Board Member
Express Scripts
WFM Admin

Tina George
Administrative Director
Wells Fargo Bank NA
Call Center Planning & Analysis Manager

James Wilson
Board Member
Amazon.com Services, LLC.
WFM Administrator

Rudie Van Rensburg
Board Member
Ninzi-Connect Software (Pty) Ltd
Workforce Management Specialist

Kaisa Mackie
Board Member
Amazon Web Services
Sr. Program Manager, WFM

Krysta Koenig
Administrative Director
Valley Medical Center
Supervisor - IT Business & Integration Team

Simon Evans
Board Member
Vitality UK
Business Performance Director

Doug Charles
Board Member
Bayview Loan Servicing, LLC
SVP, Customer Relations & Operations

Tim Meyer
Board Member
City of Mesa
Business Lic & Rev Coll Admin

Shawn Livengood
Website Co-Director
Arise Virtual Saltine
Director, WFM

Gareth Tomlinson
Board Member
Cabot Financial (Europe) Ltd
Dialler Team Leader

Karen Kingdom
Board Member
Head of Operations Delivery

Victoria Gardea
Board Member
Comprehensive Breast CareCenter of Texas
Contact Center Director

Brenda Douglas
Board Member
DFS Corporate Services aka Discover Card
Sr. Manager Dialer Infrastructure

Bob Little
Board Member
Equifax Inc.
Contact Center Architect

Derek Meadows
Board Member
Flagstar Bank, FSB
Director, Default Servicing

Archie Senn
Board Member
JM Family Enterprises - Southeast Toyota Finance
Director of Special Projects

John Boswell
Board Member
MUFG Union Bank, National Association
Vice President - Call Center

Michael Blatteau
Board Member
One Main Financial
Director, Contact Center Operations

Charles Pugh
Board Member
Paragon Group
Resource & Dialler Manager

Joshua Anthony
Board Member
Past Due Credit
Director of Business Development

Dave Czeszewski
Board Member
Perdoceo Education Corporation

David Wilson
Board Member
Phillips & Cohen UK
UK Site Director

Heather Crawford
Board Member
Retail Finance International Holdings
AVP Business Application Lead - Strategy & Transformation

James Ablett
Board Member
Secure Trust Bank
Operations Delivery Manager

Robert Neal
Board Member
SunTrust Banks, Inc.
Vice President

John Ryan
Board Member
Sysnet Global Solutions
Director, Global Customer Success

Rob Monteith
Board Member
Group CIO

Steve Clarke
Board Member
The Carphone Warehouse
Data and Dialler Manager