Alvaria History

Alvaria is a major unified force for innovation and growth in the customer experience and workforce engagement management industry. See how it began.

The Alvaria of today reflects a contact center heritage of excellence. Alvaria solutions include intellectual property from patents and expertise gained from three of the most prominent names in the dialer industry – Melita, Davox / Concerto and Noble, two pioneers of the ACD industry – Rockwell, Aspect, the founder of WFM – TCS and Voxeo, an innovator in IVR application development whose legacy can be seen in Alvaria CXP. In July of 2022 Alvaria acquired Cicero Intelligent Analytics Platform, adding sophisticated analytics and automation capabilities to the portfolio.

Visit our Solutions Overview to see how our history has resulted in the most comprehensive suite of contact center capabilities tailored for the needs of the enterprise and available in the deployment platform best suited to each customers needed – whether on premises, hosted or in the public cloud.

Approaching 50 Years of Innovation

Alvaria is trusted by leaders across all industries including commercial banks, telecom providers, airlines, healthcare providers and general merchandisers.

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Technology Breakthroughs from the Start

We delivered the first ACD, the first call center workforce management solution, the first call center auto dialer and a superior predictive dialer – cementing our place in contact center history.

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A Unified, Omnichannel Operation

Originally known as Voxeo CXP Pro, Alvaria CXP delivers industry-leading self-service development and deployment solutions, empowering non-technical administrators providing omnichannel self-service.

Aspect Software and Noble Systems Come Together to Form Alvaria

Eliminating silos, expanding customer experience capabilities and providing best-of-breed applications for enterprise-scale contact centers.

Alvaria Timeline

Contact Alvaria Today

Learn more about how Alvaria can help you create lifetime loyalty through superior customer experiences. Let's talk!