Ventana Research: The Alvaria CX Platform Delivers Personalized Experiences

Jul 19, 2022, 15:44 PM by Ben English

It is no secret that, due to the pandemic, call centers around the world have had to shift their management methods. The current market has completely heightened consumer expectations which, in turn, has called for many organizations to amplify their communication channels. The Alvaria CX Suite gives contact centers the self-service and live contact management tools in order to deliver excellent customer service with our best-of-breed applications.  

Contact centers can find a lasting competitive advantage by maximizing customer lifetime value with personalized, honest experiences. Many companies do this very well—and it’s not difficult to think of a few examples, because the combination of great customer experience and an excellent product wins every time. 

According to Keith Dawson, VP and Research Director at Ventana Research, “by 2024, seven in 10 customer interactions will combine automated conversational self-service and live agents, reducing costs, time and enabling agents to focus on high-value interactions.” The Alvaria CX Suite, as highlighted by Ventana, is modular and scalable and can assist organizations in delivering a consistent, outstanding customer experience. 

The Alvaria CX Suite delivers an array of applications that allow organizations to reach consumers in new and more personal ways, automating compliance to regulations regarding outbound communications and sharing present-state information across the entire platform, creating a single, ongoing conversation across every channel of communication (voice, SMS, chat, social, email and mobile communications). “Embracing a streamlined, omnichannel CX approach allows organizations of any size to more effectively — and more creatively — bridge the gap between themselves and increasingly tech-savvy consumers, bringing a competitive advantage. Buyers should seek out modular application suites such as Alvaria CX Suite to meet their individual needs,” Ventana Research says. 

Read the original Ventana article. 

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