The Importance of Outbound Compliance: See Alvaria at the ACA International Convention & Expo

Jul 12, 2022, 20:53 PM by Scott Murray
In October 2020, The Consumer Protection Financial Bureau (CFPB), a U.S. government agency dedicated to making sure consumers are treated fairly by banks, lenders and other financial institutions, issued new rules augmenting the protections of the Fair Debt Collection Practices Act (FDCPA). These rules updated the parameters in which outbound campaigns can employ new communications technologies such as mobile devices, email and SMS/text messaging.  

Because of these changes, companies are now working in an increasingly complex regulatory environment.  It has become imperative for companies involved in outbound call campaigns to implement advanced outreach and campaign management software. Defining processes and automating campaign execution tasks give companies the tools to comply with regional and country-specific regulations including the Telephone Consumer Protection Act (TCPA), CFPB and Ofcom as well as other regulations.   

It’s important to understand that compliance is not optional.  In fact, organizations who are not following the rules can be fined between $500 and $1,500 – for each violation. And that can really add up!   

Alvaria, the world leader in compliant outbound contact center solutions, takes all advanced outreach capabilities and coordinates them across all platforms – premise and cloud – helping to keep organizations compliant, providing a greater, harassment-free, customer experience. 

If your organization is involved in outbound collections, you’ll want to be sure to join us at the flagship event of the Association of Credit and Collections Professionals, July 20th – 22nd at the Rosen Shingle Creek Resort in Orlando, Florida.  Stop by our booth, #301, for a demo, plus enter for your chance to win a 42” LCD TV. Plus, see us at the Innovation Stage on July 22nd at 12:00 PM to hear Solutions Consultant, Jonathan Deveraux share details and a demo about the brand new Alvaria CX Suite. 

Learn more about the ACA International Convention & Expo and register today!