In the early part of 2020, the business world as we knew it went through some unprecedented changes. The abrupt closure of many offices and workplaces had employees across the globe working from home. At the onset of the lockdown in Thailand, JMT Network Services Public Co. Ltd, an organization that engages in the provision of debts collection services, purchase of non-performing accounts receivable for debts management and collection, had a large pool of agents who were dialing manually to manage collections.
JMT looked to Alvaria and Rich Communications, an established systems integrator for software and hardware solutions and long-time channel partner of Alvaria in Thailand for an enterprise-scale contact center solution to drive productivity and improve efficiencies.
Read our new case study to see how JMT saw an 11% cost reduction per agent with the Alvaria predictive dialing solution replacing manual dialing.